This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This Customer Service E-Learning course will start by clarifying what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. * CPD approved, Duration 75 mins *
- Customer Service Course Modules -
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
- Related Courses -
Negotiation
Effective Delegation
Developing Teamwork
Principles of Communication
Time Management
Customer Service
We realise that it is not always practical or convenient to attend face to face courses and so we have teamed up with VideoTile to offer an extensive range of excellent quality Health and Safety and Fire Safety E -Learning Courses at highly competitive prices. All of these courses are accredited by leading organisations in their field, IOH, IATP, CPD, IIRSM, IFE, Laser, ILM & ETA approved courses and so you can be sure that your learning will be of the highest quality.
Once purchased, we will contact you directly and complete the process, linking you to the Learning Management System, where you can monitor yourself or your candidates progress throughout their journey, and print certificates of completion for your due-diligence needs.